Call Recording - Service enables recording of calls for compliance, liability, quality assurance, security and sales verification. Service can be configured to record up to (30) specific FSN-provided phones and/or extensions. Recording are saved in MP3 format. FSN will provide 200 GB of storage space for Customer recordings while Customer Acct is active and in good standing. Additional storage space can be purchased at an agreed upon price. Recordings are accessible to search, download or play back by certified users via a standard web browser.

Call Monitoring (Silent) - Service enables User ‘A’ to monitor or listen in to User ‘B’’s calls with third parties. With this Service neither User can interact with each other. Ideal for quality control.

Call Monitoring (Coach) - Service enables User ‘A’ to monitor & coach User ‘B’ while User ‘B’ is on calls with a third party. With this Service, User “A’ can be heard by User ‘B’. The third party cannot hear User ‘A.’ This is ideal for coaching.

Web Extension Monitoring - Service provides a consolidated view of employee extensions with live call status via a Secure Web Page.

Marquis Announcement Banner - A scrolling message visible to all users of Web Extension Monitoring. Managers can edit the message as often as they chose. Ideal for Company reminders or announcements.

User Profile Editor – Provides User control over which employees have Permissions and access to Corporate Web.